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THE HELP DESK

A little guidance.
A clearer next step.

From your first profile to your next application, find a practical answer and keep moving.

Explore the guides
A GOOD PLACE TO START

What are you working on?

Choose a topic. Find the next useful step.

QUICK GUIDES

Less searching.
More doing.

A few straightforward steps for the parts of your search you use most.

Open your workspace

Use your own experience as the source. Review every draft before it becomes an application.

01 / YOUR FOUNDATION

Build a profile you can stand behind.

  1. Open Career profile. Enter your details or upload your CV, then review the extracted information.
  2. Check your experience, dates, skills and contact details. Fill in anything that was missed.
  3. Verify your profile before creating application documents. You can return to edit it as your experience changes.
Go to Career profile
02 / YOUR SHORTLIST

Find a role. Keep the original source close.

  1. Open Discover jobs and choose Luxembourg or Germany. Use the available filters to narrow your search.
  2. Read the role and follow the original employer link to check its current requirements and availability.
  3. Save the opportunities you want to consider so they are ready in your workspace.
Explore opportunities
03 / YOUR APPLICATION DOCUMENTS

Make every draft your own.

  1. Start from your verified profile in CV Studio or Letter Studio. Select the opportunity and document options you need.
  2. Review the wording, facts and formatting. Optional AI suggestions, when available, still need your approval.
  3. Save your document and use an available export format. Keep a copy ready for the employer’s application process.
04 / YOUR NEXT STEPS

Give every application a place to land.

  1. Add the role to Applications and attach the saved documents you want to associate with it.
  2. Update the status as you make progress. Add a confirmation reference before recording a submitted application.
  3. Create a follow-up or interview reminder so you can see what comes next.

Application statuses are recorded by you. CareerOS does not submit applications on your behalf.

Open Applications
05 / YOUR ACCOUNT

Find your way back to your workspace.

  1. Use the email address and password you registered with. Your saved profile and documents are linked to that account.
  2. If you forgot your password, check the recovery option on the sign-in screen. It will show whether email recovery is available.
  3. If recovery is unavailable, contact support from an existing signed-in session or use the contact email above.

Keep passwords, recovery links and authenticator codes out of support messages.

Go to sign in
06 / YOUR CONTROLS

Your information, with clear controls.

  1. Open Settings & privacy to manage your preferences and export your saved career data.
  2. Download your original uploaded CV separately from Career profile when you need a copy.
  3. Use the account deletion controls if you want to remove your active workspace. Export what you want to keep first.
Open privacy settings
A FEW MORE ANSWERS

Good questions.
Straight answers.

Details that help you use your workspace with confidence.

Do I need an account for in-app support?

Yes. In-app conversations and tickets are linked to your signed-in CareerOS account. This keeps the request and its replies in the right workspace. You can read these help guides without signing in.

Sign in for account support
What happens when live support is offline?

The support widget shows current availability. When live support is offline, you can leave a ticket and return to the same conversation to read replies. Replies appear there when the support team responds.

Are my CV and applications included in a support request?

Your career documents and application history are not automatically included in support requests. The conversation uses basic account context, and you choose whether to share your account email or attach a file. Share only what is needed to explain the issue.

Which files can I attach to a support conversation?

Support accepts PDF, TXT, JPEG and PNG files up to 5 MB each. Files with unsupported or active content may be rejected. Attachments stay with the private conversation.

Why can’t I see an AI option in my workspace?

Optional AI features depend on the provider configuration and features enabled for the workspace. Where an external AI review is available, review the named provider and sharing details before you authorize it. Every suggestion is a draft for you to check.

Does CareerOS automatically apply for jobs?

No. You prepare and track applications in CareerOS and complete submission through the employer’s own application process. A status you record in the tracker is not a confirmation from an employer.

Where will I find a reply to my support request?

Return to Support in your signed-in workspace and open the conversation. New replies also create an in-app notification. Email delivery is not required to read your conversation.

LET’S FIND THE NEXT STEP

Still need a hand?

Bring your question to your private account support inbox.

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